Return Period
You have 14 days after receiving your order to request a return.

Return Conditions

  • Your product must be in the same condition as when it was received. Returns of used, opened or damaged products will not be accepted.
  • The product must be in its original packaging, labeled and complete.
  • In order to initiate a return, you must have a receipt or proof of purchase.

Return Address
For your return requests, please send your products to the following address:
Beyazıt, Kasım Önadım Blv. No: 58, Yıldırım/Bursa

Initiating a Refund Request
To initiate a return, you can contact us at ciftcigroupltd @gmail .com . Once your return request is approved, you will be sent a return shipping label and shipping instructions.
Please note that products sent without a return request will not be accepted.

Damaged or Wrong Products
Please examine your order after receiving it. If the product is defective, damaged or the wrong product has arrived, you can contact us immediately and have the problem corrected.

Non-Returnable Products

  • Used or opened products.
  • Perishable goods (e.g. food or plants).
  • Personal care and hygiene products.
  • Special orders or personalized items.
  • Hazardous substances, flammable liquids or gases.

Refunds
Once your return is received and reviewed, we will notify you of the status of your refund request. If your request is approved, the refund will be issued to your original payment method within 10 business days. It may take a few days for your bank or credit card company to complete the transaction.

If you have not received your refund within 15 business days from the return approval, please contact us at ciftcigroupltd@gmail.com .

You can always contact us if you have any questions.