1. Shipping Process
As Uludağ Teknik Malzemeleri, we work diligently to ensure that your orders reach you quickly and reliably.
- Orders are received during business days (Monday - Friday) and shipped within 24 hours after the order is confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
2. Delivery Time
- Standard delivery times offered by cargo companies may vary depending on the delivery address. Generally, cargo is delivered within 1-3 business days within the city and within 3-5 business days outside the city.
- Delivery times are estimated and may be delayed due to weather conditions, congestion or other unexpected circumstances.
3. Shipping Fees
- Shipping costs are stated at the time of ordering and are added to the total amount.
- Free shipping campaigns may be organized for orders over a certain amount. You can visit our website for details.
4. Cargo Tracking
- When your order is shipped, you will be sent a tracking number. You can use this number to track the status of your order on the relevant shipping company's website or through customer services.
5. Damaged or Incomplete Orders
- Check the package when you receive your order. If your product is damaged or missing, have the cargo officer write a report and contact us on the same day.
- Please share photos and report information so that we can initiate the necessary procedures for damaged or missing products.
6. Delivery Address and Information Update
- The delivery address and contact information you provide when ordering must be accurate and complete. We cannot be held responsible for any delays or losses that may occur due to incorrect or incomplete information.
- If changes need to be made to the delivery address after the order is confirmed, please contact us as soon as possible.
If you have any questions or need support, please contact us. You can contact us at .
